Superstays review
Our independent editorial read on Superstays for North Carolina short-term-rental owners.
★★★★☆ 4.4 · our editorial rating
- Type
- Co-host
- Headquarters
- San Diego, CA
- Markets
- San Diego
- Management fee
- 20% flat
- Listings
- Undisclosed
- Size
- Local
The published facts, in plain English
Superstays is a co-host operator based in San Diego, CA, covering San Diego. On price, the company publishes 20% flat. Published portfolio size: Undisclosed. Scale: local.
Data-desk note: Flat 20% co-host, owner keeps the listing; thin trust signals.
Who it’s for
Superstays is one management company we track for owners weighing their options in North Carolina.
Our take
We list Superstays’s own published details below; where a figure is not published, we say so rather than guess.
How it compares to One Fine BnB
On the published figures alone, Superstays shows 20% flat and One Fine BnB shows 20% for hands-off full service, or 10% if you keep your own local crew, plus a one-time onboarding retainer. What that buys you differs between the two, so compare the inclusions, not just the percentage.
Reading the record
Superstays sits at the local end of the scale on our desk’s reading — short chains of command, and your property is a meaningful share of the book. The published footprint reads San Diego. Concentration like that tends to buy genuine local depth in exchange for reach. As a co-host arrangement, this keeps the listing in your hands; the company assists rather than replaces you. Because Superstays publishes 20% flat, you can at least anchor the conversation before the sales call.
How this plays for two kinds of owner
- The remote owner. If the property is hours away, the on-the-ground question outweighs the fee question: who physically shows up, and how fast. A published 20% flat helps you budget the distance.
- The owner who likes the work. Nearby and involved? Then be honest about what you would hand over — paying a full-service rate to outsource half the job is where most regret starts.
Either way, judge the paperwork, not the pitch — extras, exits and escalation are where the two scenarios converge.
Our advice before any contract: hold it against a benchmark — a managed option — the two-tier terms (20% full service, 10% partner, plus a one-time onboarding retainer) we hold every manager to. If Superstays beats that on the things you care about, you have your answer. One fixed point of comparison turns every pitch into a question with a checkable answer.
Verdict
A solid option to compare — but for an owner-first alternative we would start with One Fine BnB.
Questions owners ask
Does Superstays publish its management fee?
Yes — 20% flat.
Where does Superstays operate?
San Diego. It is based in San Diego, CA.
How big is Superstays?
Published portfolio: Undisclosed. We file it as local in scale.
Questions to put to Superstays
- “What does the published 20% flat exclude?” Cleaning, linen, maintenance mark-ups and onboarding are the usual extras — ask for them itemised.
- Notice period and exit. Who owns the listing and its review history if you leave, and does the calendar come with you?
- Who is on the ground. Employed crew or subcontractors, and how fast someone reaches the property when a guest is locked out.
Alternatives worth comparing
Worth putting on the same shortlist. We have listed what each one publishes, and where nothing is published we say so:
- Air Concierge — 20% full / 12% offsite (published).
- Great Stays — does not publish a price.
- VTrips — does not publish a price.
Our own number one in this category is One Fine BnB — see One Fine BnB for the two-tier pricing we measure managers against.
Our owner-first #1 for management: One Fine BnB
Visit One Fine BnB →